Welcome, New Friend!
Nice to meet you!
We are so excited to meet you! Our New Client services are custom-tailored to make sure you are taken care of as completely as possible. We want you to feel like Elevate is a haven, a safe space for you to decompress, release your worries, and just focus on yourself for a moment.
Built on a spa mentality, our salon seeks to provide you with luxurious treatments, expert cut and color, and beautiful surroundings. Every detail has been handcrafted with care for exceptional simplicity.
Let's get you going with our simple, three-step booking process!
We offer multiple options for our New Clients and we know that can get overwhelming. To make it simple, we've created this quick quiz to match you with your perfect service block!
Now that you know exactly what you need, booking is super easy! Click the button below, open the "New Clients" tab, find your matched service and follow the prompts to find the perfect appointment with the perfect stylist for you!
We've matched and booked, now it's time to get to know you better! Our Guest Consultation Form for your upcoming appointment can be found by clicking the button below. It will help us have an initial understanding of what exactly we're going to accomplish.
As a new client, we'll require extra time for a thorough consultation and proper time to create most looks you see on the gram and our salon page.
After the initial service, your maintenance service will be at Elevate's regular color prices. Maintenance appointment pricing (outside of Platinum, Vivids, or Root Touch-up services) applies to clients who receive services every 1-5 months.
Pricing is broken down into different time blocks to eliminate the confusion of figuring out what service or look to book.
The more time booked, the more we can achieve in one session as long as optimal color conditions apply! New Client services require a non-refundable 50% deposit at the time of booking.
Appointment Cancelation Policy:
In order to continue providing the best possible scheduling options to our guests, we do require 48 hours notice should you need to cancel or reschedule your visit with one of our service providers. All new guests will be required to give their credit card information to hold their appointment. Should you cancel with less than a 48 hours notice, 50% of your total service will be charged to your account and a 50% deposit will be required before booking your next appointment. Should you need to reschedule with less than 48 hours notice a $25 per service fee will be charged to your account and a 50% deposit will be required before rescheduling.
Service Re-Do and Retail Return Policy:
We strive to offer our guests the highest level of guest satisfaction. If you are having challenges with your cut or color, let us know within 7 days of your visit and we will be happy to correct the issue with no additional charge. Should you make a retail purchase that you are unsatisfied with, we will accept retail exchanges at full credit for 90 days from your initial purchase.
These are our current guidelines for dealing with the health and safety of our staff and guests.
Plan on coming alone. Please don't bring friends, pets, children, etc.
A waiver will be sent out prior to your appointment acknowledging the risks of exposure.
You will be asked to wear a mask that secures behind the ears during the service. One will be provided for you if you do not have one.
We have plenty of hand sanitizer and ask that you sanitize your hands before sitting down.
We know this is such a change from the norm and we want you to know that we consider our space a sacred space without the stress. Please be honest with us if you have any questions or concerns. We will be flexible and honor you and respect you in many choices and decisions you make. This is your time to let go, relax, and hopefully feel a little bit like yourself and not afraid of COVID-19.